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PRIDE UK
QUALITY
STANDARD
The organisation accreditation for LGBTQ+ awareness,
inclusion and service development.
ACCREDITATION
Process
The Pride Quality Standard® branding is awarded to all UK organisations assessed as providing quality goods and services to lesbian, gay, bisexual and trans people.
The programme takes place over several months to achieve satisfactory completion of the 5 quality standard elements:
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Identity
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Communication
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Policy
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Safety
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Staffing
What's involved ?
MANAGEMENT BRIEFINGS
We brief senior management prior to the programme launch, report on progress at mid-term and celebrate achievement together on completion.
POLICY DEVELOPMENT
We ask you to share in confidence key policies which we review and report on with our recommendations for LGBTQ+ policy development.
STAFF ENGAGEMENT
All staff are asked to complete a short, confidential, survey about their views on providing goods and services to LGBTQ+ people.
COMMUNICATIONS REVIEW
We review and report on organisational communications including developing your website for greater LGBTQ+ engagement.
STAFF TRAINING
LGBTQ+ awareness training is designed and delivered, to your staff, online or face to face, by qualified, LGBTQ+ identifying trainers.
CUSTOMER FEEDBACK
Our LGBTQ+ staff team will work with your service lead/s to help gain more reliable customer service feedback from an LGBTQ+ perspective.
Three Year Service Support
PRIDE BRANDING
Attainment of the award gives full use of the registered Pride® quality standard branding on all relevant organisational communications.
DISPUTE RESOLUTION
Should LGBTQ+ internal conflicts arise, Pride UK staff mediators can facilitate conflict resolution meetings, online, or in person.
EVENT RESOURCES
Information on local and national LGBTQ+ events and services and free resources to support LGBTQ+ History Month and Pride events.
POLICY UPDATES
The agreed LGBTQ+ staff lead will be regularly updated on any changes in LGBTQ+ equalities legislation and relevant emerging best practice.
LITIGATION SUPPORT
In any event of LGBTQ+ equalities litigation, we will provide evidence of organisational engagement with the Pride UK Quality Standard.
TRAINING DISCOUNTS
Information on LGBTQ+ training providers and 30% discount on any future Pride UK Training and Consultancy services.
SERVICE
Support
Once the standard is achieved our quality assurance service team will continue to provide guidance and support to help embed best practice in all aspects over the three year contract period.
NEED
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The need for an LGBTQ+ quality standard as a management tool to raise staff awareness and strengthen service delivery has been evidenced in several consultations with LGBTQ+ communities, whose reports concluded that having a recognised standard of LGBTQ+ awareness is important to LGBTQ+ people applying for employment and choosing goods and services, giving them extra assurance of the welcome, respect and fair treatment they are more likely to receive. But the limited LGBTQ+ quality standards available in the UK are primarily sector-specific (primary health care, supported housing, care homes) and not easily adaptable to the more mainstream audience of customer service organisations across the UK voluntary, statutory and business sectors.
Our LGBTQ+ diverse team (a lesbian, a gay man, a bisexual woman, a trans woman and a queer man) of HR professionals who previously designed 'Pride in Care', the Care Sector LGBTQ+ quality standard with clients including Runwood Homes, Bradford Age UK and Kent Fire & Rescue Service, had been aware for some time that there was a need for a standard with wider organisational appeal than those currently available in the UK. As a result we came together to establish the Pride UK quality standard as a not-for-profit Community Interest Company with the sole aim of delivering a national quality standard to strengthen service development and improve the quality of life for all LGBTQ+ staff, service users and customers.
TEAM
LOUISE CAROLIN
COMMUNICATIONS
Louise has over 20 years' experience in LGBTQ+ media including many years as Deputy Editor of DIVA magazine for lesbian and bisexual women where she provided an authoritative editorial voice on LGBTQ+ issues. She coordinated delivery of the Pride in Care quality standard before joining Pride UK to lead on communications.
JIM GLENNON
BEVERLEY SMITH
TRAINING
POLICY
SUZANNA HOPWOOD
JAMES CHATER
STRATEGY
RESEARCH
Beverley is a highly experienced health and social care manager, trainer and assessor with a track record of improving service quality and compliance. She delivered training for the national LGBTQ+ charity Opening Doors before joining Pride UK to lead on training design and delivery.
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Jim has managed people, projects and policy in leading LGBTQ+ organisations for over 30 years and given evidence on LGBTQ+ inequalities to the UK Government Equalities Committee. A founding director of Pride UK, he now leads for the team on LGBTQ+ inclusive policy development.
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James' library research background and detailed knowledge of LGBTQ+ history informs Pride UK's resources for HR professionals. He helped design the Pride UK survey on staff attitudes to LGBTQ+ people which he leads on, analysing staff responses and reporting to managers on any recommendations for LGBTQ+ inclusion.
Suzanna has worked in the public, private and not-for-profit sectors as a senior manager and consultant, but now advocates for LGBTQ+ people generally and trans/non binary people in particular. She helped develop the Pride in Care quality standard and leads for Pride UK on meetings with client management teams.
CONTACT
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Pride UK Quality Standard, part of Pride UK Training and Consultancy. 356 Coldharbour Lane, Brixton, London SW9 8PL
www.prideukqualitystandard.com
info@prideukqualitystandard.com
07484 280 305
For any general inquiries, please fill in the following contact form:
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