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PRIDE UK
QUALITY
STANDARD

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The organisation accreditation for LGBTQ+ awareness,

inclusion and service development.

ACCREDITATION
Process

The Pride Quality Standard® branding is awarded to all UK organisations assessed as providing quality goods and services to lesbian, gay, bisexual and trans people.

 

The programme takes place over several months to achieve satisfactory completion of the 5 quality standard elements:

  • Identity

  • Communication

  • Policy

  • Safety

  • Staffing

                        

                                                 

PRACTICE AREAS

What's involved ?

MANAGEMENT BRIEFINGS

We brief senior management prior  to the programme launch, report on progress at mid-term and celebrate achievement together on completion.

POLICY DEVELOPMENT

We ask you to share in confidence key policies which we review and report on with our recommendations for LGBTQ+ policy development.

STAFF ENGAGEMENT

All staff are asked to complete a short, confidential, survey about their views on providing goods and services to LGBTQ+ people. 

COMMUNICATIONS REVIEW

We review and report on organisational communications including developing your website for greater LGBTQ+ engagement. 

STAFF TRAINING

LGBTQ+ awareness training is designed and delivered, to your staff, online or face to face, by qualified, LGBTQ+ identifying trainers.

CUSTOMER FEEDBACK

Our LGBTQ+ staff team will work with your service lead/s to help gain more reliable customer service feedback from an LGBTQ+ perspective.

Three Year Service Support

PRIDE BRANDING

Attainment of the award gives full use of the registered Pride® quality standard branding on all relevant  organisational communications.

DISPUTE RESOLUTION

Should LGBTQ+ internal conflicts arise, Pride UK staff mediators can facilitate conflict resolution meetings, online, or in person.

EVENT RESOURCES

Information on local and national LGBTQ+ events and services and free resources to support LGBTQ+ History Month and Pride events.

POLICY UPDATES

The agreed LGBTQ+ staff lead will be regularly updated on any changes in LGBTQ+ equalities legislation and relevant emerging best practice.

LITIGATION SUPPORT

In any event of LGBTQ+ equalities litigation, we will provide evidence of organisational engagement with the Pride UK Quality Standard.

TRAINING DISCOUNTS

Information on LGBTQ+ training providers and 30% discount on any future Pride UK Training and Consultancy services.

SERVICE
Support

Once the standard is achieved our    quality assurance service team will continue to provide guidance and  support to help embed best practice       in all aspects over the three year  contract period. 

 

OUR VISION

NEED

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The need for LGBTQ+ quality standards to raise staff awareness and strengthen service delivery has been evidenced in several consultations with LGBTQ+ communities, whose reports concluded that having a recognised standard of LGBTQ+ inclusion is important to both LGBTQ+ job hunters applying for employment and LGBTQ+ customers choosing goods and services.              But the limited LGBTQ+ quality standards available in the UK are primarily sector-specific (primary health care, supported housing, financial services) and not always adaptable to the particular workforce cultures or business practices of small to medium sized organisations working across the UK voluntary, statutory and business sectors.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our LGBTQ+ diverse team (a lesbian, a gay man, a bisexual woman, a trans woman and a queer man) of health and social care managers who previously designed 'Pride in Care', the Care Sector LGBTQ+ quality standard with clients including Runwood Homes, Borough Care and Majesticare, had been aware for some time that there was a need for standards with  wider organisational appeal than those currently available in the UK.  As a result we came together to establish Pride UK Training and Consultancy as  a not-for-profit Community Interest Company with the sole aim of delivering national LGBTQ+ quality standards  to strengthen service development and improve the quality of life for all LGBTQ+ staff, service users and customers.

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ATTORNEYS

TEAM

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LOUISE CAROLIN

COMMUNICATIONS

Louise has over 20 years' experience in LGBTQ+ media including many years as Deputy Editor   of DIVA magazine for lesbian and bisexual women where she provided an authoritative editorial voice on LGBTQ+ issues. She coordinated delivery of the Pride in Care quality standard before joining Pride UK to lead on communications.

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JIM GLENNON

BEVERLEY SMITH

TRAINING

POLICY

SUZANNA HOPWOOD

JAMES CHATER

STRATEGY

RESEARCH

Beverley is a highly experienced manager, trainer and assessor with a track record of improving service quality and compliance in both domiciliary and residential care settings She delivered training for a range of LGBTQ+ organisations before joining Pride UK to lead on LGBTQ+ inclusion in the care sector. 

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Jim has managed people, projects and policy in leading LGBTQ+ organisations for over 30 years and provided expert witness on LGBTQ+ inequalities in the care sector to the UK Government Equalities Committee.  A founding director of Pride UK, he now leads on LGBTQ+ inclusive  policy development. 

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James' library research background and detailed knowledge of LGBTQ+ history informs Pride UK's resources for HR professionals. He helped design the Pride UK survey on staff attitudes to LGBTQ+ people which he leads on, analysing staff responses and reporting to managers  on recommendations for LGBTQ+ inclusion. 

Suzanna has worked in the public, private and not-for-profit sectors as a senior manager and consultant, but now advocates for LGBTQ+ people generally and trans/non binary people in particular. She helped develop the Pride in Care quality standard and leads for Pride UK on meetings with client management teams.

CONTACT

CONTACT 

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Pride UK Quality Standard, part of Pride UK Training and Consultancy.    356 Coldharbour Lane, Brixton, London SW9 8PL

www.prideukqualitystandard.com

info@prideukqualitystandard.com
07484 280 305

 

Click Here to Find Our Location

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